Dr Online

Privacy Policy

DR. ONLINE – PRIVACY POLICY

Dr. Online respects your privacy and is committed to protecting your personal and health information. By using the Dr. Online application, you agree to this Privacy Policy.

1. Information We Collect

We may collect information such as your name, phone number, email, age, address, appointment details, and health information that you provide when using our services.

2. How We Use Your Information

We use your information to:

  • Provide and arrange Dr. Online services;
  • Arrange doctor visits, nursing, laboratory, and other home medical services;
  • Manage appointments and communicate with you;
  • Respond to your questions and requests;
  • Improve our application and services;
  • Send important service updates and, where permitted, promotional messages.

3. Medical Information

Your medical information is treated as confidential. We may share necessary information with doctors, nurses, laboratories, hospitals, or other healthcare providers involved in the service you request.

4. AI Consultation

Dr. Online offers an AI consultation feature.

The AI is not a doctor, nurse, or human healthcare professional. It provides general information and guidance and may also help you understand or find Dr. Online services.

AI responses may sometimes be incorrect or incomplete. The AI must not be used to diagnose a medical condition, choose or change medication, or make serious medical decisions.

The AI does not replace a qualified doctor or other healthcare professional.

For serious or emergency medical problems, please contact a healthcare professional or emergency service immediately.

5. Information Used With AI

Information entered into the AI feature may be processed by the technology and service providers that operate the AI service.

Please avoid entering unnecessary sensitive or private information into the AI feature.

6. Sharing Information

We may share the information needed to provide your requested Dr. Online services with doctors, nurses, laboratories, hospitals, and trusted service providers working with us.

We only share information when it is necessary to provide or support our services.

7. Third-Party Services

The application may contain links or services provided by third parties. Their privacy practices are governed by their own privacy policies, and Dr. Online is not responsible for information handled directly by those third parties.

8. Data Security

We use reasonable technical and administrative measures to protect your information.

However, no internet service or electronic system can be guaranteed to be completely secure.

If you believe your account or information has been accessed without permission, please contact Dr. Online immediately.

9. Data Retention

We keep your information only for as long as necessary to provide our services, maintain records, and support our business operations.

When information is no longer required, we may securely delete or anonymize it.

10. Children

Dr. Online is not intended for independent use by individuals under 18 years of age.

Services for individuals under 18 should be requested or authorized by a parent, legal guardian, or authorized caregiver.

11. User Responsibilities

Users must provide accurate information and keep their account details and password secure.

Users must not use another person's account, provide false information, or use the application for unlawful purposes.

12. Changes and Contact

Dr. Online may update this Privacy Policy when necessary. Important changes may be communicated through the application.

If you have any questions about this Privacy Policy or your information, please contact us through the Dr. Online application.